Frequently Asked Questions for the PSCC responsible serving® course
What exactly is responsible serving®?
Serving alcohol responsibly teaches a server how to spot a fake ID, how to tell with someone is intoxicated, how to cut someone off who has had too much, and the legal responsibilities of server as well as state laws. Responsible serving is intended to prevent DUI's, DWI's, and underage drinking by creating well informed servers.
How does responsible serving® benefit you?
The Responsible Server Course fulfills most states requirements, teaching servers their state laws. Additionally, some bars/restaurants may also seek certified individuals to their lower insurance rates and to serve their customers better. Those applying for a positions that may require them to mix drinks are encouraged to take the Bartender Mixology Course that teaches servers how to make drinks, customer service, bar terminology etc. Advanced courses like Wine Knowledge and Liquor Knowledge can also help you increase your tips or advance your career.
Is this the same certificate I would get from an in-classroom course?
We go through a rigorous process to ensure that our courses meet state requirements for approval. This means that our courses are not only approved in many states but they are comparable to the training given to you in a classroom. Students can learn at their own pace at a place of their choosing. Once the course is completed, students can print out their own certificates or request us to send them one.
How do I take the Quizzes/Exams?
The quizzes and exams can be taken from the comfort of your own computer. Student just need to log on to their purchasing site to begin the lessons. The software will grade the quizzes for you and show you your results on the screen. You need to go through all of the lessons, practice exams, chapter exams, and final test to complete the course requirements. This ensures that you gain the full knowledge of the course and complete state time requirements for training. Your scores are also recorded in an online database.
What if I fail the test, do I have to pay to take the course again?
Our system allows you to retake the test as many times as you need to pass the course, however, you will need to go back through the material to retake any chapter quizzes. We do not charge an additional fee to go back and retake the tests. If you are required to take a state exam, you are encouraged to look back over the material as many times as needed to pass the exam.
What if I don't finish the course right away?
The course was set up so that students can work around their schedule, allowing for students to come back and finish their course on another day. You can start and stop the course as many times as needed, however if you do not come back to the course for several months it may be necessary to reset your password to re-enter the course.
What if the course does not work?
There is no need to panic if your course isn't working right away. Refresh your page or try restarting your browser and re-logging into the site. If necessary try a different browser like Internet Explorer, Firefox, Google Chrome, etc. If your problems persist, we have live support 12 hours a day, and 8 hours on Saturdays, to support any problems you have.
What if I am not allowed to print my certificate?
Don't panic, look through your course to ensure that you have taken all chapter quizzes and gone through every lesson. This is often the case when a certificate won't print. Students do not have to retake the final exam if they need to go back and take a missing quiz/lesson.
How long do I have access to the course material?
You will have access to the course material for 1 day after you complete the course and generate your certificate or 1 year after your initial login. In Alabama, you can access the course material for 2 days after your initial login.
If you log in to your account more than 1 day (or more than 2 days in AL) after completing the course and generating your certificate, you will be able to print a copy of your certificate, but will no longer be able to access the course material.
Can I re-use a token for a new employee if the employee I assigned it to did not complete the course?
You may receive a credit if the employee has not logged in to the course. Once the student has logged in, the token is used and you cannot receive a credit. The process is automated, if you delete a token, a new token will be provided in your account if the employee has not logged in.
What are the system requirements?
The course runs in your browser such as Internet Explorer, Firefox, or other browsers, and will run on a PC or Macintosh computer, or other computers with web access (via a standard web browser).
- Operating Systems: Linux, Macintosh, Windows
- Internet Browsers: Firefox, Explorer, Safari
- Internet Connection Speed: 56 kbps or higher
- Screen resolution: 1024 x 768 optimum, 800 x 600 required
What is the refund policy?
We have a 30 day refund policy, if you have not printed your certificate, and you are within 30 days of the order date, you can get a full refund.
How do I order?
We accept credit cards, or checks / money orders.